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# What is the best way to manage same-day delivery requests?
- URL: https://blog.jestor.com/same-day-delivery-requests/
- Published: 2026-11-03T20:04:01.000Z
- Updated: 2026-11-03T20:04:01.000Z
- Author: Bruno Bannach

A practical way to **manage same-day delivery requests** is to receive requests through a form or **WhatsApp**, check them against the day's cut-off time and capacity, assign a courier, update status until delivery, attach proof of delivery, and bill the customer.

In **Jestor**, requests, couriers, and deliveries are connected, so urgent orders are handled fast.

## Why are same-day requests chaotic?

Requests arrive by phone and message throughout the day. Dispatchers juggle them in notebooks.

Requests are missed, couriers are overloaded, and customers do not know when delivery will happen.

## What problems does request management solve?

- Requests missed
- Cut-offs not respected
- Couriers overloaded
- Customers without status
- Billing forgotten

## How do you manage same-day deliveries in Jestor?

1. **Receive requests** through a form or WhatsApp.
2. **Check cut-off** and capacity.
3. **Assign a courier**.
4. **Update status** until delivery.
5. **Attach proof** and bill.

| Status    | Who updates |
| --------- | ----------- |
| Requested | Customer    |
| Assigned  | Dispatcher  |
| Picked up | Courier     |
| Delivered | Courier     |

## How do cut-offs protect service?

Clear cut-off times set expectations.

Requests after cut-off are offered for the next day.

## Where should you start?

Route all same-day requests through one form this week.

## What mistakes should you avoid when you manage same-day delivery requests?

- Accepting requests by phone without records.
- Ignoring capacity.
- Not updating customers.
- Forgetting to bill urgent deliveries.

## Why use Jestor for same-day delivery?

- **Request forms**: one entry point.
- **Validations**: cut-off checked.
- **Status updates**: customers informed.
- **Billing data**: ready for the ERP.

## How do you get the team on board?

Couriers update status with one tap, which reduces calls from dispatch. Dispatchers see all requests on one board instead of several phones.

## What results can you expect?

More requests accepted on time, happier customers, and urgent deliveries billed correctly. Volume by hour also shows when to add couriers.

Customers who order often can also receive a dedicated form with their saved addresses, which speeds up requests and reduces errors in pickup and delivery details. Peak hours for urgent requests also guide courier shifts and pricing for express service.

This is how you manage same-day delivery requests and deliver urgency without chaos.

## Frequently Asked Questions

### Can requests come by WhatsApp?

Yes. Conversations become request cards.

### Is there free setup help?

Yes. The Jestor team helps at no cost at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com).

### Can proof of delivery be attached?

Yes. Couriers attach photos.

## Get to know Jestor

With **Jestor**, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by **AI**.

Discover Jestor at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com) and see how to take your company's operations to a new level of efficiency and control.