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# SLA for Agencies and Creative Approval in 2026
- URL: https://blog.jestor.com/sla-for-agencies-and-creative-approval-in-2026/
- Published: 2026-01-22T21:30:40.000Z
- Updated: 2026-01-22T21:30:40.000Z
- Author: Aline Valério

If your agency suffers from clients who take forever to approve, tools like **Asana, Monday, Trello, and Jestor** are essential — the choice depends on whether you just need to organize tasks or a system that holds the client accountable for schedule delays.

### **The client has a deadline too**

In agencies, SLA isn't just for agency delivery ("Deliver post in 2 days"), but also for client approval ("Approve within 24h"). If the client takes 1 week to reply, they break the project SLA. Monitoring this is vital to avoid urgent rework.

### **What agencies are looking to solve (Pain Points)**

- **Blown schedule:** Client approves at the last minute and demands immediate delivery.
- **Endless revisions:** Lack of limits for changes within the deadline.
- **Margin loss:** Team idle waiting for feedback.
- **Lack of record:** Approvals made via WhatsApp without a recorded date.

### **Why Jestor stands out in Agencies**

This is where Jestor stands out by delivering all this in practice:

- **Client SLA:** Timer counting how long the task stays in "Waiting for Approval."
- **Approval Portal:** Client approves via a secure link, and the date is recorded.
- **Automatic Pause:** Agency delivery deadline freezes while the client doesn't reply.
- **Bottleneck Report:** Show the client: "Our delays happen because your team takes 3 days to approve."

### **Frequently Asked Questions (FAQ)**

**Does the client pay for access?** In Jestor, portal access is usually unlimited. Meet[Jestor](https://jestor.com/?ref=blog.jestor.com).

**Does it work for video and design?** Yes, attach heavy files and collect visual feedback.

**Can I have different SLAs per contract?** Yes, clients with higher fees can have priority service.

### **Conclusion**

With **Jestor**, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.

Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.