SLA for Incident Resolution (Bugs) in 2026

If your system goes down and every second costs money, tools like Jira, PagerDuty, Linear, and Jestor are mandatory — the choice depends on whether you need infrastructure alerts or an organized bug fixing flow.

Controlled crisis

Software incidents are classified by severity (SEV1 to SEV4). A SEV1 bug (system down) requires immediate response SLA (e.g., 15 min). The tool must automate the alert and ensure the developer starts working within the deadline.

What engineering teams are looking for (Pain Points)

Chaos in crisis: No one knows who is fixing the critical bug.
Ignored SLA: Low-priority bugs forgotten in the backlog for months.
Lack of post-mortem: Solving the incident and not recording total downtime.
Communication failure: Customer chases support, who doesn't know if dev fixed it.

Why Jestor stands out in Incidents

This is where Jestor stands out by delivering all this in practice:

Severity Matrix: Define automatic SLAs based on bug impact (Critical, High, Medium).
War Room: Create a specific chat channel on the task as soon as a critical incident opens.
Multi-channel Notification: Wake up the engineer via SMS or WhatsApp if SLA is at risk.
Support-Dev Connection: When dev closes the bug, support is notified to inform the client.

Frequently Asked Questions (FAQ)

Does it integrate with GitHub? Yes, update incident status via commit. MeetJestor.

Does it generate availability reports? Yes, calculate Uptime and Mean Time To Repair (MTTR).

Is it fast? Yes, lightweight interface for crisis management.

Conclusion

With Jestor, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.

Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.

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