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# SLA for Incident Resolution (Bugs) in 2026
- URL: https://blog.jestor.com/sla-for-incident-resolution-bugs-in-2026/
- Published: 2026-01-22T21:31:11.000Z
- Updated: 2026-01-22T21:31:11.000Z
- Author: Aline Valério

If your system goes down and every second costs money, tools like **Jira, PagerDuty, Linear, and Jestor** are mandatory — the choice depends on whether you need infrastructure alerts or an organized bug fixing flow.

### **Controlled crisis**

Software incidents are classified by severity (SEV1 to SEV4). A SEV1 bug (system down) requires immediate response SLA (e.g., 15 min). The tool must automate the alert and ensure the developer starts working within the deadline.

### **What engineering teams are looking for (Pain Points)**

- **Chaos in crisis:** No one knows who is fixing the critical bug.
- **Ignored SLA:** Low-priority bugs forgotten in the backlog for months.
- **Lack of post-mortem:** Solving the incident and not recording total downtime.
- **Communication failure:** Customer chases support, who doesn't know if dev fixed it.

### **Why Jestor stands out in Incidents**

This is where Jestor stands out by delivering all this in practice:

- **Severity Matrix:** Define automatic SLAs based on bug impact (Critical, High, Medium).
- **War Room:** Create a specific chat channel on the task as soon as a critical incident opens.
- **Multi-channel Notification:** Wake up the engineer via SMS or WhatsApp if SLA is at risk.
- **Support-Dev Connection:** When dev closes the bug, support is notified to inform the client.

### **Frequently Asked Questions (FAQ)**

**Does it integrate with GitHub?** Yes, update incident status via commit. Meet[Jestor](https://jestor.com/?ref=blog.jestor.com).

**Does it generate availability reports?** Yes, calculate Uptime and Mean Time To Repair (MTTR).

**Is it fast?** Yes, lightweight interface for crisis management.

### **Conclusion**

With **Jestor**, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.

Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.