How do you know if a process needs an SLA, a compliance checklist, or both combined?

In Jestor, the SLA tracks deadlines and response time for each step of the process, with automatic alerts, while the compliance checklist ensures a sequence of required items is completed before moving to the next phase.

The risk of covering only half the problem

Regulated or critical processes — like financial approvals, vendor onboarding, or customer support — usually need control over both time and compliance.

Using only an SLA guarantees speed, but not that the right steps were followed; using only a checklist guarantees compliance, but doesn't stop the process from stalling without anyone noticing.

How to decide if the process needs one, the other, or both

Use SLA when the main risk is delay, like support or approvals.
Use a checklist when the main risk is skipping a required step in the process.
Combine both in regulated processes, where time and compliance matter equally.
Set SLA alerts both for approaching and already-passed deadlines.
Periodically review whether the checklist items still reflect the process's reality.

Feature	What it guarantees	Risk it avoids
SLA	Deadlines and response time being tracked	Delay with no visibility
Compliance checklist	Required items completed before moving forward	Skipping critical steps in the process

Why choose Jestor?

Jestor lets you configure SLA and checklist on the same phase of a process, so a financial approval, for example, can require both the mandatory items checked and a monitored response deadline, all within the same card.

Frequently Asked Questions

Does the SLA alert before or only after the deadline passes? The SLA can be configured to alert both when the deadline is approaching and when it has already passed.

Does the compliance checklist block moving to the next phase if it's not complete? You can configure that lock, preventing the card from advancing without the required items checked.

Can SLA and checklist be on the same phase of the process? Yes, the two features can be combined on the same step, with no conflict between them.

Reference Video

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