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# How to Structure SLA Inside a BPM Process
- URL: https://blog.jestor.com/structure-sla-inside-bpm-process/
- Published: 2026-09-15T20:21:59.000Z
- Updated: 2026-09-15T20:21:59.000Z
- Author: Bruno Bannach

Structuring **SLA** inside a BPM process means every stage automatically tracks how long a card spends there — no manual timestamps, no separate reporting tool. In **Jestor**, SLA is a native property of any process built on the platform's cards.

A mapped process without SLA tracking tells you the steps, but not where time is actually being lost. Adding SLA turns the process map into something you can actively manage.

## What a process misses without SLA

- No data on which stage is consistently the slowest
- Delays discovered only when a deadline is already missed
- No way to compare performance across teams or time periods
- Managers relying on impressions instead of real timing data

## How SLA fits into a mapped BPM process

- Each stage of the process records the time a card spends there automatically
- Opening any card shows a full timing breakdown — the "X-ray" of that specific case
- Thresholds can trigger automatic alerts before a deadline is missed
- This data feeds dashboards without a separate manual report

## Why Jestor fits this use case

- SLA tracking is native to the same cards used for the rest of the process
- No separate tool or manual logging required to get this data
- Applies equally to support, approvals, sales, or any other mapped process
- Turns a process map into an actively monitored, measurable workflow

| Without SLA tracking             | With native SLA tracking          |
| -------------------------------- | --------------------------------- |
| Delays discovered after the fact | Visible in real time, per stage   |
| No cross-period comparison       | Data available for any time range |

## Video Tutorial: See It in Action

🎥 **Video Tutorial:** [SLA: Controle de tempo de cada etapa da sua operação](https://www.youtube.com/watch?v=9IXoSxnO%5FJQ&ref=blog.jestor.com)

See how time-per-stage tracking works on any process.

## Frequently Asked Questions

**Does SLA tracking require manual setup per process?** It's configured once per process, then runs automatically. More at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com).

**Can SLA data feed a dashboard directly?** Yes, without needing a separate report.

**Does this apply to processes outside of support or approvals?** Yes, SLA tracking applies to any process built on Jestor's cards.

With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.