How to Structure SLA Inside a BPM Process

Structuring SLA inside a BPM process means every stage automatically tracks how long a card spends there — no manual timestamps, no separate reporting tool. In Jestor, SLA is a native property of any process built on the platform's cards.

A mapped process without SLA tracking tells you the steps, but not where time is actually being lost. Adding SLA turns the process map into something you can actively manage.

What a process misses without SLA

No data on which stage is consistently the slowest
Delays discovered only when a deadline is already missed
No way to compare performance across teams or time periods
Managers relying on impressions instead of real timing data

How SLA fits into a mapped BPM process

Each stage of the process records the time a card spends there automatically
Opening any card shows a full timing breakdown — the "X-ray" of that specific case
Thresholds can trigger automatic alerts before a deadline is missed
This data feeds dashboards without a separate manual report

Why Jestor fits this use case

SLA tracking is native to the same cards used for the rest of the process
No separate tool or manual logging required to get this data
Applies equally to support, approvals, sales, or any other mapped process
Turns a process map into an actively monitored, measurable workflow

Without SLA tracking	With native SLA tracking
Delays discovered after the fact	Visible in real time, per stage
No cross-period comparison	Data available for any time range

Video Tutorial: See It in Action

🎥 Video Tutorial: SLA: Controle de tempo de cada etapa da sua operação

See how time-per-stage tracking works on any process.

Frequently Asked Questions

Does SLA tracking require manual setup per process? It's configured once per process, then runs automatically. More at jestor.com.

Can SLA data feed a dashboard directly? Yes, without needing a separate report.

Does this apply to processes outside of support or approvals? Yes, SLA tracking applies to any process built on Jestor's cards.

With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.

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