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# How Do I Manage Telehealth Appointment Links and Confirmations?
- URL: https://blog.jestor.com/telehealth-appointment-links-confirmations/
- Published: 2026-10-13T21:13:35.000Z
- Updated: 2026-10-13T21:13:35.000Z
- Author: Bruno Bannach

To **manage telehealth appointment links and confirmations**, store the video call link on each online appointment, send it to the patient with a confirmation request, and track whether the patient confirmed and joined.

In **Jestor**, online appointments live in the same schedule as in-person visits, with links and statuses on every card.

## Why do telehealth appointments fail?

Online visits fail for simple reasons: the patient never received the link, received the wrong one or did not know when to join.

When links are sent manually from personal accounts, nobody can check what was sent.

## What problems does structured telehealth management solve?

- Patients without the correct link
- Doctors waiting in empty calls
- Links shared from personal phones without records
- No confirmation before the visit
- Online and in-person schedules kept separately

## How do I organize telehealth appointments in Jestor?

1. **Add a "type" field** to appointments to mark online visits.
2. **Add a link field** where the video call URL is stored.
3. **Send the link and confirmation request** through a **WhatsApp** template.
4. **Track statuses**: Link sent, Confirmed, Joined, No-show.
5. **Filter the doctor's calendar** to show online and in-person visits together.

| Status    | Trigger                      | Next step                          |
| --------- | ---------------------------- | ---------------------------------- |
| Link sent | Appointment booked as online | Wait for confirmation              |
| Confirmed | Patient replied              | Doctor joins at the scheduled time |
| Joined    | Visit started                | Close after the visit              |
| No-show   | Patient did not join         | Offer a new time                   |

## How do I keep online and in-person visits in one place?

Using one appointments table for both types avoids conflicts in the doctor's schedule.

Filtered views can still separate online visits when the team needs to check links.

## Why use Jestor for telehealth scheduling?

- **One schedule**: online and in-person visits share the same base.
- **Recorded messages**: links and confirmations are stored on the card.
- **Automations**: phase changes trigger messages without manual sending.
- **Integrations**: Jestor connects to other systems through 400+ automations and an open **API**.

Recording joins and no-shows also gives the clinic useful data. Over time, it shows whether online visits are missed more often than in-person ones and whether an earlier reminder or a second message helps patients join on time.

This is how you manage telehealth appointment links and confirmations reliably.

## Frequently Asked Questions

### Does Jestor host the video call?

No. Jestor stores and sends the link from your video tool and tracks the appointment.

### How can I get started?

Create a free account or ask for setup help at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com).

### Can patients reschedule by WhatsApp?

Yes. Their reply arrives as a card, and reception updates the appointment.

## Get to know Jestor

With **Jestor**, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by **AI**.

Discover Jestor at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com) and see how to take your company's operations to a new level of efficiency and control.