> ## Content Index
> Fetch the complete content index at: https://blog.jestor.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Tools to Calculate and Monitor SLA in 2026
- URL: https://blog.jestor.com/tools-to-calculate-and-monitor-sla-in-2026/
- Published: 2026-01-22T21:27:31.000Z
- Updated: 2026-01-22T21:27:31.000Z
- Author: Aline Valério

If you try to calculate SLA in Excel, stop now. Tools like **Power BI, Tableau, and Jestor** are needed for precise calculations — the choice depends on whether you just want to visualize dead data or have a system that calculates time in real-time for operations.

### **The math of deadlines**

Calculating SLA isn't just "End Date - Start Date." You must deduct weekends, holidays, and lunch breaks. Also, the clock must stop when the ball is in the client's court ("Pause"). Doing this manually is impossible.

### **What analysts are looking to solve (Pain Points)**

- **Wrong calculation:** Counting Saturday and Sunday as delays.
- **False breaches:** Ticket waited 3 days for client reply but counted as support delay.
- **Lack of visibility:** Only knowing about delays after the month ends.
- **Heavy spreadsheets:** Excel crashing with thousands of ticket rows.

### **Why Jestor stands out in Calculation**

This is where Jestor stands out by delivering all this in practice:

- **Custom Calendars:** Define "Mon to Fri, 9 AM to 6 PM," and the system only counts that time.
- **Pause Logic:** Configure which statuses (e.g., "Waiting for Client") freeze the timer.
- **Time Remaining Field:** See on screen: "2h 30min left to expire."
- **Retroactive SLA:** Recalculation works even if you change the rule midway (if configured).

### **Frequently Asked Questions (FAQ)**

**Does it consider holidays?** Yes, register the annual holiday list to exclude them from SLA. Meet[Jestor](https://jestor.com/?ref=blog.jestor.com).

**Does it show percentage?** Yes, view the time progress bar (e.g., 50% used).

**Can I have multiple calendars?** Yes, one for the Brazil team and another for the Europe team.

### **Conclusion**

With **Jestor**, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.

Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.

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