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# How to Connect TOTVS to a Request Management System
- URL: https://blog.jestor.com/totvs-request-management/
- Published: 2026-07-29T17:56:27.000Z
- Updated: 2026-07-29T17:56:27.000Z
- Author: Bruno Bannach

TOTVS request management is the process of handling tickets, requests, and requisitions in their own layer, with clear logging and prioritization, and only sending TOTVS the final, already-processed data. [Jestor](https://jestor.com/?ref=blog.jestor.com) organizes this with a **Service Desk** connected to TOTVS via an **open API**.

## Why internal requests shouldn't live only in the ERP

Systems like TOTVS are strong at tax execution and enterprise management — and precisely because of that, they work best when a dedicated ticket hub handles opening, prioritizing, and visually tracking internal requests.

## How to structure this request management

The solution is having a dedicated ticket hub, where every request is created, prioritized, and tracked — and only the relevant data follows to TOTVS, when needed, via technical integration.

**Common pains without a separate request hub:**

- Internal requests handled by email or WhatsApp, with no formal record
- No clear prioritization between urgent and routine requests
- No connection between what was requested and what was actually posted in TOTVS
- Difficulty tracking each request's status in real time

**How the integration solves this:**

- Requests are created in a dedicated Service Desk, with stage and priority
- Tracking happens visually, with no dependence on scattered emails
- Relevant data is sent to TOTVS via open API, when needed
- Each request keeps a full history, from creation to resolution

**Where Jestor fits in:**

- Organizes internal tickets and requisitions via a **Service Desk**
- Connects to TOTVS via **open API**, with **webhook** support
- Keeps the request workflow visual, prioritizable, and traceable
- Sends only the final, relevant data to the tax system

| Stage                   | Where it happens                |
| ----------------------- | ------------------------------- |
| **Opening the request** | Service Desk, with its own form |
| **Sending to the ERP**  | Via open API, after processing  |

## Why choose Jestor for this management

Jestor organizes internal requests alongside **TOTVS**, keeping the ERP responsible only for executing what's already been decided.

## Frequently Asked Questions

**Can I visually prioritize urgent requests?** Yes, the Service Desk lets you organize by stage and priority.

**Does the connection to TOTVS require technical support?** Generally yes, since it's done via open API.

**Does every request need to be sent to TOTVS?** No, only the data relevant to tax or management execution. Learn more at jestor.com.

With Jestor, you can automate workflows, connect departments, and build internal systems your way — all without code and with AI support. Check out Jestor at [jestor.com](https://jestor.com/?ref=blog.jestor.com) and see how to take your company's management to a new level of efficiency and integration.