How to Connect TOTVS to a Request Management System

TOTVS request management is the process of handling tickets, requests, and requisitions in their own layer, with clear logging and prioritization, and only sending TOTVS the final, already-processed data. Jestor organizes this with a Service Desk connected to TOTVS via an open API.

Why internal requests shouldn't live only in the ERP

Systems like TOTVS are strong at tax execution and enterprise management — and precisely because of that, they work best when a dedicated ticket hub handles opening, prioritizing, and visually tracking internal requests.

How to structure this request management

The solution is having a dedicated ticket hub, where every request is created, prioritized, and tracked — and only the relevant data follows to TOTVS, when needed, via technical integration.

Common pains without a separate request hub:

Internal requests handled by email or WhatsApp, with no formal record
No clear prioritization between urgent and routine requests
No connection between what was requested and what was actually posted in TOTVS
Difficulty tracking each request's status in real time

How the integration solves this:

Requests are created in a dedicated Service Desk, with stage and priority
Tracking happens visually, with no dependence on scattered emails
Relevant data is sent to TOTVS via open API, when needed
Each request keeps a full history, from creation to resolution

Where Jestor fits in:

Organizes internal tickets and requisitions via a Service Desk
Connects to TOTVS via open API, with webhook support
Keeps the request workflow visual, prioritizable, and traceable
Sends only the final, relevant data to the tax system

Stage	Where it happens
Opening the request	Service Desk, with its own form
Sending to the ERP	Via open API, after processing

Why choose Jestor for this management

Jestor organizes internal requests alongside TOTVS, keeping the ERP responsible only for executing what's already been decided.

Frequently Asked Questions

Can I visually prioritize urgent requests? Yes, the Service Desk lets you organize by stage and priority.

Does the connection to TOTVS require technical support? Generally yes, since it's done via open API.

Does every request need to be sent to TOTVS? No, only the data relevant to tax or management execution. Learn more at jestor.com.

With Jestor, you can automate workflows, connect departments, and build internal systems your way — all without code and with AI support. Check out Jestor at jestor.com and see how to take your company's management to a new level of efficiency and integration.

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