How Can I Track Claims for Lost or Damaged Shipments?
You can track claims for lost or damaged shipments by opening a claim for every incident, attaching evidence such as photos and documents, recording the claim deadline with the carrier or insurer and following the case until the amount is recovered or the claim is closed.
In Jestor, claims are linked to the shipment and exception, with deadlines and recovery amounts on every record.
Why are claims often abandoned?
Claims require evidence, forms and follow-up with carriers or insurers. Deadlines are short and the process is tedious.
Many companies simply absorb the loss because nobody owns the claim.
What problems does claim tracking solve?
- Claims never filed
- Missed claim deadlines
- Missing evidence
- No follow-up with carriers or insurers
- Unknown amount lost and recovered
How do I track claims in Jestor?
- Create a claims table linked to the shipment and exception.
- Attach evidence: photos, receipts, invoices and reports.
- Record the deadline for filing and response.
- Define phases: Opened, Filed, Under review, Paid, Denied.
- Track recovered amounts on a dashboard.
| Phase | Key data |
|---|---|
| Opened | Incident, evidence, claimed amount |
| Filed | Filing date and protocol |
| Under review | Requests from carrier or insurer |
| Paid or denied | Recovered amount or denial reason |
How do I avoid missing deadlines?
A view sorted by filing deadline shows the most urgent claims first.
SLA tracking highlights claims waiting too long for a response.
Why use Jestor for shipment claims?
- Evidence in one place: files linked to the claim.
- Deadlines visible: urgent claims highlighted.
- Recovery data: amounts claimed and recovered on dashboards.
- ERP integration: recovered amounts can be sent to the ERP for accounting.
What else helps you track claims for lost or damaged shipments?
- Claim history also supports carrier negotiations. Knowing how many claims each carrier generated and paid gives a clear picture of risk when choosing partners for sensitive cargo.
- Evidence collected at the moment of delivery strengthens claims. Photos taken by drivers and notes on the delivery receipt are often decisive when a carrier or insurer reviews the case.
- Linking that evidence to the claim from day one saves time later.
This is how you track claims for lost or damaged shipments and recover what is owed.
Frequently Asked Questions
Can I attach photos and documents?
Yes. Claims accept photos, documents and other files.
Is free setup help available?
Yes. The Jestor team can help you configure claims at jestor.com.
Can I see total recovered amounts?
Yes. Dashboards sum recovered amounts by carrier and period.
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