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# How Do I Track Client Requests and Response Times?
- URL: https://blog.jestor.com/track-client-requests-response-times/
- Published: 2026-10-13T21:21:14.000Z
- Updated: 2026-10-13T21:21:14.000Z
- Author: Bruno Bannach

To **track client requests and response times**, bring every client request from email, **WhatsApp** and forms into one queue, assign an owner and category, set response targets and measure how quickly each request is answered and resolved.

In **Jestor**, requests become tickets with **SLA** tracking, and dashboards show response times by client and team member.

## Why do client requests get lost?

Clients write to whoever they know at the firm. Requests sit in personal inboxes and phones.

Some are answered in minutes, others in days, and nobody notices until the client complains.

The firm has no data on service quality.

## What problems does request tracking solve?

- Requests lost in personal inboxes
- Slow or inconsistent response times
- No owner for each request
- Clients repeating questions
- No service quality indicators

## How do I track client requests in Jestor?

1. **Connect email and WhatsApp**, so messages create tickets automatically.
2. **Categorize requests**: Question, Document, Service request, Complaint.
3. **Assign owners** by client or category.
4. **Set SLA targets** for first response and resolution.
5. **Review dashboards** of response times by client and person.

| Category        | Example                             |
| --------------- | ----------------------------------- |
| Question        | Status of a service                 |
| Document        | Request for a report or certificate |
| Service request | New task outside routine            |
| Complaint       | Dissatisfaction with service        |

## How do I automate client support with AI agents on WhatsApp?

Many client questions are routine, such as status updates or document lists. A Jestor **AI** agent on WhatsApp can answer them using the firm's data.

The team monitors what the agent replied in real time and takes over complex or sensitive requests, keeping a human in the loop.

## Why use Jestor for client requests?

- **One queue**: email and WhatsApp in the same process.
- **SLA tracking**: response times measured automatically.
- **AI agents**: routine questions answered instantly with oversight.
- **Visual indicators**: green and yellow markers show who replied last.

Response time data helps the firm promise realistic service levels and identify clients who need more attention.

Recording the resolution on each ticket also builds a base of answers the team can reuse for similar questions.

This is how you track client requests and response times and improve service quality.

## Frequently Asked Questions

### Can emails become tickets automatically?

Yes. Emails sent to a specific address create cards in the first phase.

### Can AI agents answer client questions?

Yes. Agents answer routine questions with human oversight; see [jestor.com](https://www.jestor.com/?ref=blog.jestor.com).

### Can I measure response times?

Yes. SLA tracking records time per phase.

## Get to know Jestor

With **Jestor**, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by **AI**.

Discover Jestor at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com) and see how to take your company's operations to a new level of efficiency and control.