What Is the Best Way to Track Last-Mile Delivery Attempts and Reschedules?
A clear way to track last-mile delivery attempts and reschedules is to record every attempt with time, result and reason, contact the customer to agree on a new time after a failed attempt and limit the number of attempts before the order returns to the warehouse.
In Jestor, attempts are linked to the order, and rescheduling happens through WhatsApp with every message recorded.
Why do failed deliveries cost so much?
Each failed attempt means another trip, more fuel and more driver time. Customers are often unaware that a delivery was attempted.
Without records, the same order can fail several times for the same reason.
What problems does attempt tracking solve?
- Repeated failed attempts for the same order
- Customers unaware of failed deliveries
- No data on failure reasons
- Orders stuck in vehicles for days
- Extra costs not measured
How do I track delivery attempts in Jestor?
- Create an attempts table linked to each order.
- Record the result and reason: Customer absent, Wrong address, Refused, Access problem.
- Contact the customer through WhatsApp after a failed attempt.
- Record the new date agreed with the customer.
- Return the order to the warehouse after the maximum number of attempts.
| Failure reason | Next step |
|---|---|
| Customer absent | Agree on a new time window |
| Wrong address | Confirm address with the customer |
| Refused | Start return process |
| Access problem | Record instructions for next attempt |
How do failure reasons reduce future attempts?
If many failures come from wrong addresses, the problem may start at order entry.
If customers are often absent, confirming the time window before departure can help.
Why use Jestor for last-mile attempts?
- Attempt history: every try recorded with reason.
- WhatsApp rescheduling: conversations on the order card.
- AI support: an AI agent can collect a new time window, with staff confirming.
- Cost visibility: dashboards of attempts per order and reason.
Delivery instructions should be saved for later. Gate codes, building access notes and preferred times recorded on the customer's record help the next driver succeed on the first try.
This is how you track last-mile delivery attempts and reschedules and cut wasted trips.
Frequently Asked Questions
Can drivers record attempts from their phone?
Yes. Attempt records can be created from mobile.
Can I try this setup free?
Yes. Start with a free account at jestor.com.
Can I limit the number of attempts?
Yes. A counter and validation can send the order to return after the limit.
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