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# How to Track SLA on Financial Approvals
- URL: https://blog.jestor.com/track-sla-financial-approvals/
- Published: 2026-09-15T20:20:37.000Z
- Updated: 2026-09-15T20:20:37.000Z
- Author: Bruno Bannach

Tracking **SLA** on financial approvals means seeing exactly how long a request spends at each approval stage — not just an overall sense that "approvals take too long." In **Jestor**, this runs through native SLA tracking applied directly to approval cards.

Finance teams often know approvals are slow without knowing where. SLA tracking turns that vague feeling into a stage-by-stage breakdown that actually points to the fix.

## What makes approval delays hard to diagnose

- An overall sense of slowness with no data on which stage is the problem
- Different approvers, different average response times, with no visibility
- No alert when a request has been pending longer than expected
- Delays that shift over time, making them hard to track by memory

## How SLA tracking works on approvals

- Every stage of the approval records exactly how long a request spent there
- Opening a card shows the full timing breakdown — a real "X-ray" of the approval
- Patterns across many requests reveal which approver or stage is consistently slow
- This data can feed dashboards without a separate manual report

## Why Jestor fits this use case

- SLA tracking is automatic — no manual timestamp logging required
- Applies to any approval flow, from expenses to contracts to purchases
- Gives finance leadership concrete data instead of anecdotal complaints
- Works alongside alçada-based routing, on the same card

| SLA insight              | What it reveals                          |
| ------------------------ | ---------------------------------------- |
| Time per stage           | Exactly where a request slows down       |
| Patterns across requests | Which approver or step is the bottleneck |

## Video Tutorial: See It in Action

🎥 **Video Tutorial:** [SLA: Controle de tempo de cada etapa da sua operação](https://www.youtube.com/watch?v=9IXoSxnO%5FJQ&ref=blog.jestor.com)

See how SLA time-per-stage tracking works on any process, including approvals.

## Frequently Asked Questions

**Does SLA tracking require setting up a separate report?** No, it's automatic and can feed dashboards directly. More at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com).

**Can SLA data show a specific approver's average time?** Yes, patterns across requests reveal this over time.

**Does SLA tracking apply only to financial approvals?** No, it applies to any process built on Jestor's cards.

With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.