How Do I Track Supplier Quality and Late Deliveries?
To track supplier quality and late deliveries, record every delivery's promised and actual date and every inspection result, calculate on-time and rejection rates per supplier and review a supplier scorecard regularly.
In Jestor, purchase orders, deliveries and inspections feed a scorecard for each supplier.
Why do supplier problems persist?
Late or defective deliveries are handled one by one, and the overall pattern is never measured.
Purchasing keeps buying from the same suppliers because there is no data to support a change.
Good suppliers are not recognized.
What problems does supplier tracking solve?
- Repeated late deliveries
- Recurring quality problems
- Decisions based on price only
- No basis for negotiations
- Good suppliers not rewarded
How do I build supplier scorecards in Jestor?
- Record promised and actual delivery dates on purchase orders.
- Record inspection results for each delivery.
- Calculate on-time and rejection rates with formula fields.
- Build a scorecard dashboard per supplier.
- Record review meetings and agreed actions.
| Indicator | Calculation |
|---|---|
| On-time rate | On-time deliveries ÷ total |
| Rejection rate | Rejected lots ÷ inspected lots |
| Average delay | Average days late |
| Responsiveness | Time to answer issues |
How do I use scorecards with suppliers?
Share the scorecard in periodic reviews and agree on improvement actions.
Suppliers who improve can receive more business; those who do not can be replaced.
Why use Jestor for supplier performance?
- Linked data: orders, deliveries and inspections connected.
- Formula indicators: rates calculated automatically.
- Scorecards: performance visible per supplier.
- Action tracking: agreed improvements followed.
What else helps you track supplier quality and late deliveries?
- Combining quality, delivery and price gives a fair view of total supplier value, beyond the lowest price.
- Supplier categories can have different targets. A critical component supplier may need a higher on-time target than a supplier of general consumables.
- Setting realistic targets by category makes scorecards fair.
- Reviewing scorecards quarterly is usually enough for small factories.
- Critical suppliers may deserve monthly reviews.
- Supplier scorecards can also include responsiveness to complaints, since how quickly a supplier reacts to problems matters as much as how often problems happen, especially for critical materials.
This is how you track supplier quality and late deliveries and build a reliable supply base.
Frequently Asked Questions
Can I see a scorecard per supplier?
Yes. Dashboards show indicators per supplier and period.
Can I get free help setting it up?
Yes. Talk to the Jestor team at jestor.com.
Can review meetings be recorded?
Yes. Notes and actions can be linked to the supplier.
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