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# Tutorial: how to send approval notifications via WhatsApp and email
- URL: https://blog.jestor.com/tutorial-approval-notifications-whatsapp-email/
- Published: 2026-05-30T03:35:05.000Z
- Updated: 2026-05-30T03:35:05.000Z
- Author: Bruno Bannach

To send approval notifications via WhatsApp and email in Jestor, configure trigger automations linked to the workflow stages. When a request reaches the "Awaiting Approval" stage, Jestor automatically sends the notification to the responsible approver — via WhatsApp natively through Meta's official API or via email, without any intermediary tool.

## Why companies are looking for this

The biggest bottleneck in approval workflows isn't the decision itself — it's the delay in notifying the approver.

Without automatic notification, someone has to remember to inform the approver. That person might be overwhelmed, in a meeting, or simply forget. The result: requests stalled for hours or days unnecessarily.

## What happens without automatic notification

- Approver finding out about the request too late
- Processes blocked by lack of communication between stages
- Finance team sending manual reminders via WhatsApp
- No tracking of when the notification was sent
- Approval SLA exceeded with no alert to the manager

## How to configure notifications in Jestor

- Create a trigger automation at the "Awaiting Approval" stage
- Choose the notification channel: email or WhatsApp
- For WhatsApp: use the native integration via Meta's official API
- For email: configure the recipient and message content directly in Jestor
- Add a second automation for re-notification if the deadline is exceeded
- Test with a real request before activating the workflow

## Why Jestor solves this

- WhatsApp integrated natively — no need for intermediaries
- Notifications configured visually, without code
- Support for message templates created and managed within Jestor
- Automatic SLA re-notification for delayed approvals

## FAQ

**Does Jestor use WhatsApp's official API?** Yes. The integration is done via Meta's official API, with security and compliance. Learn more at [jestor.com](https://jestor.com/?ref=blog.jestor.com).

**Can I customize the content of the approval notification?** Yes. The email content and WhatsApp template are configurable in Jestor.

**Is it possible to notify via WhatsApp and email at the same time?** Yes. Simply create two trigger automations for the same stage.

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With Jestor, you can automate workflows, connect departments, and build internal systems your way — all without code and with AI support. Discover Jestor at [jestor.com](https://jestor.com/?ref=blog.jestor.com) and find out how to take your company's management to a new level of efficiency and integration.