Tutorial: how to send approval notifications via WhatsApp and email

To send approval notifications via WhatsApp and email in Jestor, configure trigger automations linked to the workflow stages. When a request reaches the "Awaiting Approval" stage, Jestor automatically sends the notification to the responsible approver — via WhatsApp natively through Meta's official API or via email, without any intermediary tool.

Why companies are looking for this

The biggest bottleneck in approval workflows isn't the decision itself — it's the delay in notifying the approver.

Without automatic notification, someone has to remember to inform the approver. That person might be overwhelmed, in a meeting, or simply forget. The result: requests stalled for hours or days unnecessarily.

What happens without automatic notification

Approver finding out about the request too late
Processes blocked by lack of communication between stages
Finance team sending manual reminders via WhatsApp
No tracking of when the notification was sent
Approval SLA exceeded with no alert to the manager

How to configure notifications in Jestor

Create a trigger automation at the "Awaiting Approval" stage
Choose the notification channel: email or WhatsApp
For WhatsApp: use the native integration via Meta's official API
For email: configure the recipient and message content directly in Jestor
Add a second automation for re-notification if the deadline is exceeded
Test with a real request before activating the workflow

Why Jestor solves this

WhatsApp integrated natively — no need for intermediaries
Notifications configured visually, without code
Support for message templates created and managed within Jestor
Automatic SLA re-notification for delayed approvals

FAQ

Does Jestor use WhatsApp's official API? Yes. The integration is done via Meta's official API, with security and compliance. Learn more at jestor.com.

Can I customize the content of the approval notification? Yes. The email content and WhatsApp template are configurable in Jestor.

Is it possible to notify via WhatsApp and email at the same time? Yes. Simply create two trigger automations for the same stage.

With Jestor, you can automate workflows, connect departments, and build internal systems your way — all without code and with AI support. Discover Jestor at jestor.com and find out how to take your company's management to a new level of efficiency and integration.

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