Tutorial: how to configure delayed approval alerts

To configure delayed approval alerts in Jestor, use the SLA feature combined with time-based trigger automations. When a request stays in a stage longer than the defined period, Jestor automatically fires a notification to the approver, the manager, or finance — via WhatsApp, email, or both.

Why delayed approvals are a recurring problem

Every approval workflow has bottlenecks. The approver was in a meeting, forgot the notification, or simply didn't know they were being waited on.

Without an automatic alert system, these situations are only noticed when someone asks or when the deadline has already passed. The result: late payments, unhappy vendors, and rework in finance.

What happens without SLA control in approvals

Requests stalled for days without anyone noticing
Late payments due to approvals not processed on time
Finance manually following up with each approver
No visibility into which processes are past deadline
Manager finding out about the delay too late to act

How to configure alerts in Jestor

Define the SLA deadline for each stage of the approval workflow
Configure a time-based trigger automation: "if the card stays X hours in 'Awaiting Approval'"
Choose the action: notify the approver, notify the manager, or both
Define the channel: WhatsApp, email, or internal platform notification
Add a second automation for escalation: if it persists for X more hours, notify the director

Why Jestor solves this

SLA tracked by stage with visual indicators in the dashboard
Time-based trigger automations configurable without code
Notifications via WhatsApp through Meta's official API or via email
Automatic escalation to prevent delays from going unnoticed

FAQ

Does Jestor track the time each card spends in each stage? Yes. Time per stage is automatically recorded and can be viewed in the card and in reports.

Can I configure different alerts for each type of request? Yes. Each process can have its own SLA and alert rules. Learn more at jestor.com.

Is it possible to automatically escalate to a manager if the approver doesn't respond? Yes. Chained automations allow creating progressive escalation rules.

With Jestor, you can automate workflows, connect departments, and build internal systems your way — all without code and with AI support. Discover Jestor at jestor.com and find out how to take your company's management to a new level of efficiency and integration.

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