How Do You Use a Unique ID in an Automated Email's Subject Line Without Exposing the Customer's Sensitive Data?

In Jestor, the random ID field can be used in the subject line of automated emails as a ticket identifier, instead of exposing the customer's name, amount, or other sensitive data directly in the message's subject.

Why avoid sensitive data in the email subject

The email subject often shows up in shared inboxes, notifications, and conversation history. Using a neutral identifier, like a ticket code, protects customer information that doesn't need to be there.

How the unique ID replaces sensitive data

The ticket gets a random ID, automatically generated by Jestor
That ID is used in the email subject as the support reference
The customer and the team identify the conversation by the code, without exposing data in the subject
The rest of the information stays protected inside the system

How to set up a unique ID in an automated email

Create a random-ID field on the table linked to the email process
Set up the automated email's template to use that field in the subject
Test the send to confirm the ID shows up correctly
Use that same ID as the reference in the customer's future replies

Process automation with more data privacy

Protecting sensitive data in the email subject is part of a more privacy-conscious process automation, reducing exposure of customer information in channels that may be seen by more people than intended.

Table Summary

Where the ID is used	Replaces
Email subject	Customer's sensitive data
Ticket reference	Exposed name or value

Video Tutorial: Step by Step

Video: New Field: Random ID — video tutorial showing this feature in practice, right inside the Jestor interface.

Frequently Asked Questions

Does the random ID change with every email sent for the same ticket? No, the ID is generated once for the record and stays the same for as long as it exists.

Does this feature fully replace the data inside the email body? Not necessarily; the recommendation is to use the ID in the subject and assess case by case what shows up in the body.

Can this field be used on other channels besides email? Yes, the same random ID can also serve as a reference in public forms and generally across jestor.com.

Get to Know Jestor

With Jestor, you can automate workflows, connect different areas, and build internal systems your way — all without code and with AI support. Check out Jestor at jestor.com and discover how to take your company's management to a new level of efficiency and integration.

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