How to Use a Unique Identifier in Automatic Ticket Email Subjects Without Exposing Sensitive Data

In Jestor, the Random ID field can be used in the subject line of automatic ticket emails, giving the customer a unique, recognizable identifier without relying on a sequential ID that exposes the total volume of records.

Why can a sequential ID be a problem?

With sequential IDs like 1, 2, 3, a customer can infer how many total tickets exist, or even try to access a ticket that isn't theirs. A random identifier avoids that kind of exposure.

What types of Random ID are available?

ID type	Characteristic
Standard Random ID	Generated automatically, no customization
Fixed text + sequential	User-defined prefix plus sequential numbers or letters
Fixed text + sequential + random	Combines prefix, sequential part, and a truly random part

Why choose Jestor for secure ticket identifiers?

Jestor lets you use the Random ID both in the automatic email and in public forms, reducing the chance of someone guessing the identifier pattern used by the company.

Does the Random ID replace the title field in automatic emails?

Yes, it's recommended for that purpose precisely because it doesn't follow a predictable sequential pattern.

Can this field be customized with a text prefix?

Yes, you can combine fixed text with a sequential part and a random part.

Which plans is this field available on?

According to the video, the Random ID field is available on all Jestor plans.

Video Tutorial: Step by Step

Check out more practical tutorials on Jestor's YouTube channel.

Get to know Jestor

With Jestor, tickets and records get secure, recognizable identifiers, without exposing sensitive data to the customer.

Get to know Jestor at jestor.com and see how to take your operation's efficiency to a new level.

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