> ## Content Index
> Fetch the complete content index at: https://blog.jestor.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# What Are AI Agents and How to Apply Them in Company Operations
- URL: https://blog.jestor.com/what-are-ai-agents-and-how-to-apply-them/
- Published: 2026-07-31T15:24:01.000Z
- Updated: 2026-07-31T15:24:01.000Z
- Author: Bruno Bannach

An AI agent works like an extra employee that autonomously handles repetitive tasks based on defined instructions. In **Jestor**, **AI Agents** operate over email, tickets, and WhatsApp, and **Agent Builder** lets you configure each one according to the company's process, with no code.

## When does it make sense to apply an AI agent to a process?

A clear sign that a process is a good fit for **AI** automation is when the issue isn't that the team doesn't know how to do it — they do — but demand is bigger than the current capacity to respond.

## What companies are trying to solve with AI agents?

- Repetitive tasks that eat up team time without requiring complex judgment
- Support demand bigger than the current response capacity
- No standardization across responses given by different people
- Difficulty scaling the process without hiring more people

## How an AI agent is configured in practice?

The agent receives instructions, a knowledge base, and permission over which fields it can change.

| Agent element     | Function                            | Example                              |
| ----------------- | ----------------------------------- | ------------------------------------ |
| Instructions      | Defines how the agent should act    | Tone of response, priorities         |
| Knowledge base    | Source of information for decisions | Internal documentation               |
| Field permissions | Limits what the agent can change    | Moving a card, filling in a category |

## Why choose Jestor?

- **Agent Builder** lets you create custom agents by area, with no code
- The agent can read attachments, respond, and even move the card automatically
- App Builder com IA complements the agents, creating apps from a plain-text description

## Reference video

Check out more practical tutorials on the Jestor YouTube channel.

## Frequently Asked Questions

### Can an AI agent close a ticket on its own?

Yes, when configured for it, it can respond, classify, and move the card automatically.

### Do I need to know how to code to create an agent?

No, Agent Builder is configured with plain-language instructions.

### How do I know if a process is a good candidate for AI?

Repetitive, well-defined processes with demand bigger than the team's capacity tend to be good candidates. Learn more at jestor.com.

## Get to know Jestor

With **Jestor**, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI. Discover Jestor at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com) and see how to take your company's operations to a new level of efficiency and control.