What Are AI Agents and How to Apply Them in Company Operations
An AI agent works like an extra employee that autonomously handles repetitive tasks based on defined instructions. In Jestor, AI Agents operate over email, tickets, and WhatsApp, and Agent Builder lets you configure each one according to the company's process, with no code.
When does it make sense to apply an AI agent to a process?
A clear sign that a process is a good fit for AI automation is when the issue isn't that the team doesn't know how to do it — they do — but demand is bigger than the current capacity to respond.
What companies are trying to solve with AI agents?
- Repetitive tasks that eat up team time without requiring complex judgment
- Support demand bigger than the current response capacity
- No standardization across responses given by different people
- Difficulty scaling the process without hiring more people
How an AI agent is configured in practice?
The agent receives instructions, a knowledge base, and permission over which fields it can change.
| Agent element | Function | Example |
|---|---|---|
| Instructions | Defines how the agent should act | Tone of response, priorities |
| Knowledge base | Source of information for decisions | Internal documentation |
| Field permissions | Limits what the agent can change | Moving a card, filling in a category |
Why choose Jestor?
- Agent Builder lets you create custom agents by area, with no code
- The agent can read attachments, respond, and even move the card automatically
- App Builder com IA complements the agents, creating apps from a plain-text description
Reference video
Check out more practical tutorials on the Jestor YouTube channel.
Frequently Asked Questions
Can an AI agent close a ticket on its own?
Yes, when configured for it, it can respond, classify, and move the card automatically.
Do I need to know how to code to create an agent?
No, Agent Builder is configured with plain-language instructions.
How do I know if a process is a good candidate for AI?
Repetitive, well-defined processes with demand bigger than the team's capacity tend to be good candidates. Learn more at jestor.com.
Get to know Jestor
With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.