What's the Best Way to Give Customers Visibility Into Delivery Status?
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What's the Best Way to Give Customers Visibility Into Delivery Status?
The best way is to grant customers self-service, read-only access to their shipment's status, so they can check progress without calling to ask. On Jestor, this runs through permissioned, customer-facing dashboard access.
Customers wanting to know where their delivery is, and having to call support every time, adds phone volume that self-service access would largely eliminate.
What phone-based status inquiries cost
- Phone volume from customers asking about their own delivery status
- Staff time spent answering questions a self-service view could handle directly
- Delayed answers while a customer waits for a callback
- Repeated calls for the same basic information throughout a delivery's journey
How customer self-service delivery visibility works
- Customers get restricted, permissioned access to their own shipment status
- They can check current stage and estimated delivery directly
- No call to support is needed for a basic status question
- Staff time is freed up for issues that genuinely need a person
Why Jestor fits this use case
- Self-service access removes routine phone volume for basic status questions
- Customers get instant answers instead of waiting for a callback
- Staff time shifts to issues that genuinely require a person
- This scales from a handful of daily shipments to a high-volume operation
| Phone-based status inquiries | Customer self-service access |
|---|---|
| Phone volume, delayed answers | Instant, direct visibility |
Frequently Asked Questions
What exactly can a customer see in this self-service view? This is configurable, typically current stage and estimated delivery date. More at jestor.com.
Does this require customers to create an account? Access methods can vary depending on how it's configured.
Can this reduce inbound support calls about delivery status? Typically yes, since customers already have the information proactively.
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