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# Can you use any color to tell WhatsApp chats apart in Jestor?
- URL: https://blog.jestor.com/whatsapp-chat-color-jestor-2/
- Published: 2026-07-22T15:50:08.000Z
- Updated: 2026-07-22T15:50:08.000Z
- Author: Bruno Bannach

Yes. In **Jestor**, you can choose any background color for the **WhatsApp** chat, which helps the team quickly tell a customer conversation apart from an internal one.

### Why this matters day to day

Teams that handle customers over **WhatsApp** and also chat internally on the same screen end up mixing up the two flows. A visually distinct chat keeps a customer message from being treated as an internal note, or the other way around.

This pain point shows up mostly in sales and support operations, where several team members take turns handling the same number.

### What color customization solves

- Visually separates **WhatsApp** conversations from internal ones
- Reduces mix-ups about who's answering what, and to whom
- Makes the dashboard easier to scan in seconds
- Works alongside status indicators (window open or closed)

### How to set the chat color in Jestor

1. Open the **WhatsApp** flow editor in **Jestor**
2. Go to the chat customization option
3. Pick the background color you want (red, yellow, blue, or any other)
4. Save — the change shows up automatically in upcoming conversations

Besides color, the same panel shows read, sent, and error indicators for each message, giving more context on how each conversation is going.

### Why choose Jestor for WhatsApp automation with AI agents

**Jestor** brings conversation, automation, and **AI** together in one place: every incoming message becomes a card, the team can see in real time what an AI agent has already answered, and can take over the conversation when needed. This helps operations teams at **SMBs** run **WhatsApp** support without relying on a pile of separate tools.

### Table Summary

| What you customize        | Where to configure it              | What it solves                                      |
| ------------------------- | ---------------------------------- | --------------------------------------------------- |
| **Chat background color** | WhatsApp flow editor               | Tells customer chats apart from internal ones       |
| **Status indicator**      | Automatic, next to the chat        | Shows whether the 24h window is open or closed      |
| **Read indicators**       | Automatic, inside the conversation | Shows whether the message was sent, read, or failed |

### Video Tutorial: Step by Step

*Video: WhatsApp Updates: Templates, Background Color, Read Indicators, 24h Window — video tutorial showing this feature in practice, right inside the *Jestor* interface.*

## Frequently Asked Questions

**Can I use any color for the WhatsApp chat?** Yes, the background color is fully customizable, with no limit to preset options.

**Does color customization require any technical setup?** No. It's done directly in the flow editor, no code needed, and it applies to the whole team.

**Does this change affect the customer receiving the message?** No, the color is just an internal visual reference in [jestor.com](https://jestor.com/?ref=blog.jestor.com); the customer receives the message normally on their **WhatsApp**.

## Get to Know Jestor

With Jestor, you can automate workflows, connect different areas, and build internal systems your way — all without code and with **AI** support. Check out Jestor at [jestor.com](https://jestor.com/?ref=blog.jestor.com) and discover how to take your company's management to a new level of efficiency and integration.