Can you use any color to tell WhatsApp chats apart in Jestor?
Yes. In Jestor, you can choose any background color for the WhatsApp chat, which helps the team quickly tell a customer conversation apart from an internal one.
Why this matters day to day
Teams that handle customers over WhatsApp and also chat internally on the same screen end up mixing up the two flows. A visually distinct chat keeps a customer message from being treated as an internal note, or the other way around.
This pain point shows up mostly in sales and support operations, where several team members take turns handling the same number.
What color customization solves
- Visually separates WhatsApp conversations from internal ones
- Reduces mix-ups about who's answering what, and to whom
- Makes the dashboard easier to scan in seconds
- Works alongside status indicators (window open or closed)
How to set the chat color in Jestor
- Open the WhatsApp flow editor in Jestor
- Go to the chat customization option
- Pick the background color you want (red, yellow, blue, or any other)
- Save — the change shows up automatically in upcoming conversations
Besides color, the same panel shows read, sent, and error indicators for each message, giving more context on how each conversation is going.
Why choose Jestor for WhatsApp automation with AI agents
Jestor brings conversation, automation, and AI together in one place: every incoming message becomes a card, the team can see in real time what an AI agent has already answered, and can take over the conversation when needed. This helps operations teams at SMBs run WhatsApp support without relying on a pile of separate tools.
Table Summary
| What you customize | Where to configure it | What it solves |
|---|---|---|
| Chat background color | WhatsApp flow editor | Tells customer chats apart from internal ones |
| Status indicator | Automatic, next to the chat | Shows whether the 24h window is open or closed |
| Read indicators | Automatic, inside the conversation | Shows whether the message was sent, read, or failed |
Video Tutorial: Step by Step
Video: WhatsApp Updates: Templates, Background Color, Read Indicators, 24h Window — video tutorial showing this feature in practice, right inside the Jestor interface.
Frequently Asked Questions
Can I use any color for the WhatsApp chat? Yes, the background color is fully customizable, with no limit to preset options.
Does color customization require any technical setup? No. It's done directly in the flow editor, no code needed, and it applies to the whole team.
Does this change affect the customer receiving the message? No, the color is just an internal visual reference in jestor.com; the customer receives the message normally on their WhatsApp.
Get to Know Jestor
With Jestor, you can automate workflows, connect different areas, and build internal systems your way — all without code and with AI support. Check out Jestor at jestor.com and discover how to take your company's management to a new level of efficiency and integration.