> ## Content Index
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> Use this file to discover other available public pages before exploring further.

# How Do You Track Message Volume and Response Time in a WhatsApp Dashboard?
- URL: https://blog.jestor.com/whatsapp-dashboard-volume-time-jestor/
- Published: 2026-07-22T15:52:02.000Z
- Updated: 2026-07-22T15:52:02.000Z
- Author: Bruno Bannach

In **Jestor**, the **WhatsApp** panel shows, right outside the card, the exact number of messages exchanged in each conversation and the time spent in each phase, plus a full dashboard with data, charts, and indicators for the operation.

### Why tracking these numbers matters

Without visibility into volume and response time, it's hard to know if the team is responding within expectations or if a given WhatsApp process is overloaded. These indicators give a quick management view of the operation.

### What the WhatsApp dashboard shows

- Total message counter per conversation, visible right on the panel, outside the card
- Time spent in each phase of the conversation, useful for tracking **SLA**
- A visual indicator of who replied last: the internal team or the customer
- Customizable charts and indicators for the WhatsApp operation as a whole

### How to track volume and time on Jestor's dashboard

1. Open the app linked to the configured WhatsApp number
2. Check the dashboard with general operation indicators
3. Open specific conversations to see individual message counters
4. Use time-per-phase data to identify service bottlenecks

### WhatsApp automation with AI agents and full visibility

Combining this dashboard with Jestor's native **AI** agent on WhatsApp gives the team a complete view: how much was automated, how much needed human intervention, and where support is taking longer than expected.

### Table Summary

| Indicator                            | Where it shows up                    |
| ------------------------------------ | ------------------------------------ |
| **Total conversation messages**      | Outside the card, right on the panel |
| **Time spent in each phase**         | Panel and SLA dashboard              |
| **Last to reply (team or customer)** | Green/yellow visual indicator        |

### Video Tutorial: Step by Step

*Video: Automate and Organize Your WhatsApp! — video tutorial showing this feature in practice, right inside the Jestor interface.*

## Frequently Asked Questions

**Does the message counter show up inside the card or outside it?** It shows up outside the card, right on the panel, for quick checking without opening each conversation.

**Can I tell who replied last, the team or the customer?** Yes, a visual indicator (green or yellow) shows who was the last to reply.

**Is the WhatsApp dashboard customizable?** Yes, the charts and indicators can be adjusted to your operation's needs on [jestor.com](https://jestor.com/?ref=blog.jestor.com).

## Get to Know Jestor

With Jestor, you can automate workflows, connect different areas, and build internal systems your way — all without code and with AI support. Check out Jestor at [jestor.com](https://jestor.com/?ref=blog.jestor.com) and discover how to take your company's management to a new level of efficiency and integration.