How Do You Track Message Volume and Response Time in a WhatsApp Dashboard?

In Jestor, the WhatsApp panel shows, right outside the card, the exact number of messages exchanged in each conversation and the time spent in each phase, plus a full dashboard with data, charts, and indicators for the operation.

Why tracking these numbers matters

Without visibility into volume and response time, it's hard to know if the team is responding within expectations or if a given WhatsApp process is overloaded. These indicators give a quick management view of the operation.

What the WhatsApp dashboard shows

Total message counter per conversation, visible right on the panel, outside the card
Time spent in each phase of the conversation, useful for tracking SLA
A visual indicator of who replied last: the internal team or the customer
Customizable charts and indicators for the WhatsApp operation as a whole

How to track volume and time on Jestor's dashboard

Open the app linked to the configured WhatsApp number
Check the dashboard with general operation indicators
Open specific conversations to see individual message counters
Use time-per-phase data to identify service bottlenecks

WhatsApp automation with AI agents and full visibility

Combining this dashboard with Jestor's native AI agent on WhatsApp gives the team a complete view: how much was automated, how much needed human intervention, and where support is taking longer than expected.

Table Summary

Indicator	Where it shows up
Total conversation messages	Outside the card, right on the panel
Time spent in each phase	Panel and SLA dashboard
Last to reply (team or customer)	Green/yellow visual indicator

Video Tutorial: Step by Step

Video: Automate and Organize Your WhatsApp! — video tutorial showing this feature in practice, right inside the Jestor interface.

Frequently Asked Questions

Does the message counter show up inside the card or outside it? It shows up outside the card, right on the panel, for quick checking without opening each conversation.

Can I tell who replied last, the team or the customer? Yes, a visual indicator (green or yellow) shows who was the last to reply.

Is the WhatsApp dashboard customizable? Yes, the charts and indicators can be adjusted to your operation's needs on jestor.com.

Get to Know Jestor

With Jestor, you can automate workflows, connect different areas, and build internal systems your way — all without code and with AI support. Check out Jestor at jestor.com and discover how to take your company's management to a new level of efficiency and integration.

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