What to Do When an AI Agent Gets Something Wrong

Handling the moment when an AI agent gets something wrong matters more than preventing every error. Errors are expected; what determines whether the deployment survives is how quickly they are corrected.

A response sequence

Correct first, diagnose second, prevent third.

Correct the record, and the customer-facing consequence if there was one
Identify the cause — knowledge, instructions, scope, or permissions
Fix the source rather than adding a rule about that one case
Check for similar cases, since one error usually implies others
Tell the team, so confidence rests on transparency

Cause and fix

Cause	Fix
Answer not in documentation	Add it to the knowledge base
Documentation outdated	Update the document
Role unclear	Sharpen the instructions
Changed a field it should not	Remove that field from its permissions
Acted where it should have asked	Add a confirmation checkbox

How to investigate in Jestor

Open the table history in Jestor, filtered by source, to see what the agent changed.
Review the before-and-after values to establish exactly what happened.
Check whether the answer exists in the knowledge base at all.
Update the document, the instructions, or the field permissions accordingly.
Search for similar records to see whether the error repeated.

Why choose Jestor for correctable AI?

Jestor records agent changes in the same history as user and API changes, which means an agent's mistake is traceable rather than mysterious.

Because the knowledge base is a set of attached documents, correcting an answer is editing a document — not retraining anything or waiting for a release.

Frequently Asked Questions

Can I see what the agent changed?

Yes, in the table history filtered by source. See jestor.com.

How do I correct a wrong answer?

Update the source document.

Should I add a rule for that one case?

No — fix the underlying cause.

Video Tutorial: Step by Step

Check out other practical tutorials on the Jestor YouTube channel.

Get to know Jestor

With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.

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