Internal SLA Monitoring: How to Ensure Inter-Department Deadlines in 2026

If Marketing takes 10 days to pass a lead, Sales misses the goal. If Legal takes 2 weeks to validate a contract, the company loses the deal. Internal SLA (Service Level Agreement) is the deadline contract between areas. It ensures operational fluidity.

Timers on Operations

Every process step must have a maximum time (Deadline).

Triage: 2 hours.
Proposal: 24 hours.
Contract: 48 hours.

Managing SLA in Jestor

This is where Jestor stands out by delivering the solution in practice:

Timed Phase: Configure the Kanban so the card turns yellow if 50% of the time passes and red if it breaches.
Escalation: If SLA breaches, Jestor notifies the boss automatically.
Bottleneck Report: Discover which department is the delay "villain" and help them improve.

Frequently Asked Questions (FAQ)

Does rigid SLA cause stress? If realistic, it organizes. If impossible, it stresses. Adjust based on data. MeetJestor.

How to define the ideal time? Analyze historical averages in Jestor and try to reduce by 10%.

Does it apply to creative tasks? Yes, creativity needs deadlines to become delivery.

Conclusion

With Jestor, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.

Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.

Monitoramento de SLA Interno: Como Garantir Prazos Entre Áreas em 2026

Se o Marketing demora 10 dias para passar o lead, Vendas perde a meta. Se o Jurídico demora 2 semanas para validar o contrato, a empresa perde o deal. SLA (Service Level Agreement) Interno é o contrato de prazo entre as áreas. É o que garante a fluidez da operação.

Operational Efficiency: How to Measure and Improve Your Ratio in 2026

The Operational Efficiency Ratio answers a simple question: how much does it cost to keep the lights on compared to what comes in? $$Efficiency = \frac{Operating Expenses}{Total Revenue}$$ The lower the number, the more efficient the company. The battle for margin Bloated companies have high ratios (spending a lot

Eficiência Operacional: Como Medir e Melhorar seu Ratio em 2026

O Índice de Eficiência Operacional responde a uma pergunta simples: quanto custa para manter a luz acesa em relação ao que entra? $$Eficiência = \frac{Despesas Operacionais}{Receita Total}$$ Quanto menor o número, mais eficiente a empresa. A batalha pela margem Empresas inchadas têm índices altos (gastam muito para vender pouco)

KPIs vs OKRs: What is the Difference and How to Use Them in Operations in 2026

To manage high performance, you need two types of gauges. * KPI (Key Performance Indicator): The speedometer. Measures the health of current operations. (e.g., Response Time, Daily Sales). It's "Business as Usual." * OKR (Objectives and Key Results): The GPS. Measures if you are reaching the strategic