An effective way to handle customer complaints about deliveries is to register every complaint as a ticket linked to the order, categorize the cause, assign an owner with a response deadline and record the solution offered to the customer. In Jestor, complaints from WhatsApp, email and forms land on one
To manage driver onboarding and training records, run every new driver through a standard onboarding checklist — documents, systems access, vehicle training, safety rules — and record each training session with date, topic and trainer. In Jestor, onboarding and training are linked to the driver record, so the company knows when each
You can monitor late deliveries and escalate to carriers by tracking every shipment's promised date, flagging shipments that pass their deadline, contacting the carrier through a defined escalation path and recording each response until the delivery is completed. In Jestor, SLA tracking highlights late shipments, and escalations are
To coordinate packing and labeling tasks before shipping, give every order a packing checklist — items, packaging, documents, label — assign it to a packer, check the label against the order and mark the order as ready only when every item is confirmed. In Jestor, packing tasks are linked to orders, and
A reliable way to keep cold chain temperature logs for deliveries is to record temperature readings at defined points — loading, during the route, at delivery — on each trip, flag readings outside the allowed range and record the corrective action taken. In Jestor, readings are linked to the vehicle, trip and
You can track container arrivals and unloading appointments by registering each container with its expected arrival, contents and documents, scheduling an unloading slot and crew, and updating the status from arrival to unloading completed. In Jestor, containers, slots and crews are connected, so the warehouse prepares before each container arrives.
To manage third-party warehouse partners and their stock reports, register each partner with contract terms and contacts, receive stock reports on a fixed schedule through a form or upload, compare them with your own records and track every discrepancy until it is explained. In Jestor, partner reports, stock records
You can standardize customer updates about delayed deliveries by creating approved message templates for each delay situation, sending them as soon as an order is marked as delayed and recording the customer's reply on the order. In Jestor, delay updates go out through WhatsApp using the official Meta
A practical way to measure the profitability of each delivery customer is to link every shipment to its customer, attach the revenue and direct costs of each trip — fuel, tolls, driver time, failed attempts — and calculate the margin per customer with formula fields. In Jestor, these operational numbers update as
To organize cargo documents such as manifests and delivery receipts, attach each document to the shipment or trip it belongs to, classify it by type, extract key data automatically and keep everything searchable by date, customer and vehicle. In Jestor, documents live on the records they relate to, and the
You can track order preparation and dispatch times in a warehouse by moving each order through phases — received, picking, packing, ready, dispatched — and measuring the time spent in each phase against a target. In Jestor, SLA tracking records the time per phase automatically, and dashboards show where orders slow down.
To manage pickup requests from several customers in one queue, receive every request — form, email or WhatsApp — in a single table, standardize the information required, prioritize by cutoff time and assign pickups to drivers from that one list. In Jestor, all pickup requests share the same Kanban, so dispatchers never